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SYSTEM ANALYST , AUSTIN (HYBRID)

Contract: 12 Months (3 Yrs Ext)

Deadline: 9/4/25

Job Description:

  • Lead user research initiatives and journey mapping to gain deep insights into user interactions and identify opportunities for optimization.

  • Proven UX Design Experience: Extensive portfolio demonstrating expertise in user research, information architecture, wireframing, prototyping (low and high-fidelity), and usability testing.

  • Develop wireframes, prototypes, and visual hierarchies in accordance with established accessibility guidelines and branding standards.

  • Collaborate with Code for America and cross-functional teams to apply industry best practices in UI/UX design.

  • Engage in discovery workshops, feedback sessions, and sprint planning to ensure that design decisions are aligned with business objectives.

  • Employ a comprehensive suite of tools—including Figma, Adobe XD, Sketch, and Hotjar—and implement usability testing, responsive design, and SEO optimization strategies.

  • Experience with AI/ML Interfaces: Demonstrated experience designing user interfaces for systems that incorporate Artificial Intelligence or Machine Learning, with a focus on explainable AI (XAI) and human-AI interaction principles.

  • Complex System Design: Ability to understand and design for complex business logic and regulatory requirements, particularly in domains like government services, healthcare, or finance.

  • Data Visualization: Skill in presenting complex data and AI insights in a clear, concise, and understandable visual format.

  • Empathy and User Advocacy: Deep commitment to understanding user needs and advocating for user-centered design principles.

  • Collaboration & Communication: Excellent verbal and written communication skills to effectively collaborate with cross-functional teams and present design solutions to stakeholders.

  • Understanding of Accessibility Standards: Knowledge of WCAG and other accessibility guidelines to ensure inclusive design.

  • Bonus: Experience with eligibility determination systems or similar rule-based, data-intensive applications.

Required Skills:

  • 11 Yrs of Hands-on experience designing user interfaces and experiences for enterprise systems, including wireframes, prototypes, and visual hierarchies using tools like Figma, Adobe XD, and Sketch.

  • 11 Yrs of Demonstrated ability to collaborate with technical and non-technical teams, translating business needs into intuitive design solutions that align with accessibility and branding standards.

  • 10 Yrs of Experience applying UX design principles such as hierarchy, contrast, and alignment to create responsive and accessible web and mobile interfaces.

  • 10 Yrs of Experience creating wireframes and prototypes that support agile development cycles, including sketch-to-visual fidelity transitions.

Preferred Skills:

  • 5 Yrs of Experience designing graphical diagrams and visual narratives to communicate timelines, workflows, and system architecture.

  • 3 Yrs of Demonstrated ability to facilitate design workshops and feedback sessions with stakeholders, ensuring alignment with business goals and user needs.

  • 3 Yrs of Bachelor's degree in graphic design, Human-Computer Interaction, Computer Science, or related field. Equivalent experience may be substituted.

  • 3 Yrs of Strong multitasking skills with the ability to manage multiple design streams across concurrent work effort.

 

Kavitha K