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SYSTEM ANALYST - CMDB, AUSTIN, TX (ONSITE)

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Contract: 9+ Months

Deadline: 9/24/26

Job Description:
Oversee CMDB support services according to SLA, including requests to provision and de-provision CIs, and regular maintenance work such as ServiceNow discovery
• CMDB Health Checkup, De-Duplication Tasks, Data Cleanup and reporting.
• Responsible for daily administration, stability, and performance of CMDB.
• Responsible for managing the CMDB Health Dashboard administration.
• Create and maintain custom and out-of-the-box integrations.
• Review critical incident outage resolution results and responses and dispositions of failed changes due to CMS-related issues.
• Ensure that CMDB data is available and reliable to support other ITSM processes (Change, Incident, Problem, etc.
• Knowledge of CMDB CSDM and CI relationship.
• Knowledge of CMDB Ownership Process.
• Knowledge of CI and Asset LCM process
• Knowledge of Transform Maps
• CMDB Analysis, Reporting, PA, CSA, and Discovery Certifications.

Required Skills:

  • 2 Yrs of Experience with IT Asset Management (ITAM)

  • 3 Yrs of Experience with IT Configuration Management Health and Data Management

  • 3 Yrs of Experience with Configuration Management Database (CMDB)

  • 2 Yrs of Experience with Common Service Data Model (CSDM)

  • 1 Yr of Experience with IT Operations management

  • 1 Yr of Experience with ServiceNow Discovery

  • 2 Yrs of Experience with IT Service Management, ITIL practices

  • 3 Yrs of Strong verbal and written communication skills.

Preferred Skills:

  • 3+ Yrs of Experience with IT Service Management, ITIL practices

  • 2 Yrs of Demonstrated detail-oriented work and a strong interest in the type of work that requires attention to detail.

  • 1 Yr of Understanding of how vendor, contracts, and software licenses data must be related to each other and assets within a CMDB

  • 1 Yr of ITIL Foundations or ITIL Practitioners Certification

Kavitha K