Hireblazer
Hire the best of the best technology Staff

Jobs

SYSTEM ANALYST - M365, AUSTIN, TX (ONSITE)

Apply Now

Contract: 12 Months

Deadline: 9/21/26

Job Description:

The Microsoft 365 system analyst will provide technical assistance for Microsoft 365 services like Exchange, OneDrive, Purview, Viva, Loop, etc. focusing on user support, troubleshooting connectivity/performance issues, managing security/compliance (Entra ID/Azure AD), and ensuring high availability through proactive monitoring and documentation, ServiceNow (ITIL) knowledge and potentially On-Call rotation.

  • User Support
    o Issue resolution and support for all M365 services.
    o Troubleshoot system issues, and knowledgeable utilizing Office 365 tools
    o Escalation point, for complex technical issues unresolved by Service Desk

  • Analysis & Reporting
    o Analyze usage, performance, and audit reports to identify trends and potential problems.
    o Act as a liaison between end users and higher-tier support teams, ensuring clear communication and prompt issue resolution.
    o Familiarity with Active Directory; Entra ID; PowerShell; etc.

  • M365 Tenant Administration
    o Manage and maintain M365 security policies and compliance requirements.
    o Create and maintain documentation related to M365 services, policies, procedures, and system configurations.
    o Participate in planning and implementation of IT projects related to M365 services.

  • Collaboration
    o Work with business units to gather requirements and implement solutions that improve productivity.
    o Administer Microsoft 365 service offerings, ensuring email, collaboration tools, and productivity software function effectively.

  • Process Improvement
    o Automation solutions, powered by scripting languages like PowerShell, streamline repetitive tasks. Comprehensive documentation of configurations, processes, and best practices is maintained

Required Skills:

  • 7 Yrs of Experience administering M365 environments in a large organization.

  • 7 Yrs of Experience with Microsoft 365 tools including Power Automate, Power Apps, Teams, and OneDrive.

  • 7 Yrs of Experience implementing governance and compliance policies in a public sector or regulated environment.

  • Troubleshooting, communication, problem-solving, security best practices, understanding M365 services (Exchange, Teams, SharePoint, OneDrive, Viva).

Preferred Skills:

  • Experience with SAM tools (e.g., Snow, Flexera, ServiceNow).

  • Knowledge of Microsoft 365 and Azure licensing models.

  • Familiarity with compliance frameworks and audit processes.

Kavitha K