IT SUPPORT TECHNICIAN, AUSTIN (ONSITE)
Contract: 12+ Months
Deadline: 7/1/25
Job Description:
Performs security access management for network, database, applications, and mainframe.
Provides direct support for access administration (provisioning, de-provisioning, access control and reviews, etc.).
Define Role Based Access Controls (RBAC) and assist with the implementation and ongoing maintenance to support role-based access.
Document troubleshooting steps and resolutions in a manner that can be used as a guide to other members of IT and end users.
Work as a team player to help accomplish goals and complete projects. Provide access support to end users on a variety of IT systems. Identify, research, and resolve IT technical problems related to access or roles.
Respond to Business Users telephone calls and email request/tickets for service. Document, track and monitor provisioning tickets to ensure a timely resolution.
Provide follow up and ensure that business users are satisfied with provisioning ticket resolutions.
Perform and responds to security audits as required and requested. Maintains confidentiality regarding investigations requests or findings.
Run daily/weekly/monthly compliance and audit reports and act on appropriately. Conduct annual review & audit of all access criteria and work with area of responsibility to update or create new access criteria. Availability for on-call or response to Priority 1 or Priority 2 incidents related to access management.
Monitor mainframe violations for potential abuses and investigate.
Required Skills:
4-7 Yrs of Meeting metrics, KPI’s and accountable for self and team performance – ability to work on a team or independently but managing towards meeting team goals
4-7 Yrs of Workflow management and performing tasks in a predefined set of time
4-7 Yrs of Operational Experience in a customer facing role
4-7 Yrs of Excellent written and verbal communication skills
Preferred Skills:
2 Yrs of Performing audit processes when requested
2 Yrs of Demonstrated ability to perform in and defuse stressful situations that require time bound performance