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OCM COORDINATOR, AUSTIN, TX (REMOTE)

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Contract: 4+ Months (3 Yrs Ext)

Deadline: 5/29/26

Job Description:

The OCM Coordinator that will be handling agency-facing coordination work across communications, readiness tracking, UAT, Train-the-Trainer, and End User Training. This role is more execution-focused than the OCM Lead role and is built around keeping agency contacts informed, tracking participation and escalations, maintaining readiness artifacts, and supporting milestone readiness across a large statewide user population. The ideal candidate will have experience coordinating large implementation activities, managing communication and participation logistics, and turning agency feedback, training activity, and readiness inputs into organized reporting for the OCM team.

Responsibilities include (but are not limited to):

  • Coordinate agency communications, outreach, and readiness activities for CAPPS STARR across testing, training, and transition milestones.

  • Manage UAT, Train-the-Trainer, and End User Training logistics, including scheduling, participant communication, participation tracking, and escalation support.

  • Maintain readiness artifacts such as contact logs, communication logs, participation trackers, readiness inputs, and summary reporting that feeds the OCM Lead’s readiness assessments and milestone reporting.

Required Skills:

  • 7 Yrs of Experience in program coordination, stakeholder communications, change management support, training logistics, or a directly related field.

  • 7 Yrs of Experience managing structured activities across multiple concurrent workstreams and a large, diverse stakeholder population, including tracking participation or engagement data, producing status reports, coordinating schedules and communications.

  • 5 Yrs of Experience coordinating user participation/communications for large-scale IT implementations, e.g., outreach to diverse stakeholders, maintain contact logs, drafting/distributing communications, FAQs, and talking points on behalf of a program.

  • 5 Yrs of Extensive experience coordinating User Acceptance Testing (UAT), Train-the-Trainer (TTT), and End User Training (EUT) logistics for major system implementations, including scheduling, participant communications, and participation tracking.

  • 5 Yrs of Experience tracking/analyzing user readiness inputs, participation data, and escalation topics across a large population; identifying, documenting, escalating OCM risks/issues to program mgmt., and creating summary reports.

  • 5 Yrs of Experience maintaining coordination artifacts including communication logs, agency contact directories, participation trackers, and readiness reporting inputs in support of a OCM team.

  • 5 Yrs of Experience supporting large-scale technology implementations or enterprise system transitions in a coordination or liaison role.

Preferred Skills:

  • 5 Yrs of Texas public sector experience strongly preferred.

  • 5 Yrs of Functional experience with CGI Advantage software, or equivalent application.

  • 5 Yrs of Experience with legacy Statewide Financial Systems production support activities

  • 2 Yrs of Working experience within a structured OCM framework (Prosci ADKAR, ACMP CCMP, or equivalent) as directed by a lead practitioner.

  • 2 Yrs of Prosci certification, Certified Change Management Professional (CCMP), or Change Management Advanced Practitioner (CMAP) credential.

Kavitha K