HELPDESK SUPPORT SPECIALIST - TIER 2/TIER 3, AUSTIN, TX (REMOTE)

Contract: 12 Months

Deadline: 9/1/26

Job Description:

Responsibilities:

• Resolve escalated desktop, network, server, hardware, and software issues.

• Support users onsite, remotely, by phone, and email while documenting incidents and resolutions.

• Assist with hardware maintenance, software deployment, upgrades, and technical troubleshooting.

Required Skills:

• Tier 2: 4–7 years of help desk, desktop support, or related IT experience.

• Tier 3: 8+ years of support experience handling advanced or highest-level escalations.

• Ability to troubleshoot network, desktop, and server issues across onsite and remote environments. 

Preferred Skills:

• Experience providing support for one or more Texas State Agencies.

• Experience with ITSM practices, ticketing systems, databases, and remote-support tools.

• Experience with PC, printer, terminal, and hardware maintenance.

• Familiarity with EIR accessibility and assistive technologies.