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BUSINESS PROCESS IMPROVEMENT MAANAGER 3, AUSTIN, TX (HYBRID)

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Contract: 12+ Months

Deadline: 3/4/26

Job Description:

As part of ongoing operational excellence and digital transformation efforts, we require support in analyzing current state workflows, identifying inefficiencies, and creating actionable plans to enhance functionality, throughput, and end-user satisfaction.

The contractor will be responsible for:

- Translate optimized processes into functional and non-functional specifications for a new modular or low-code technology solution.

- Work with product teams to ensure process requirements are reflected in the design and architecture of new tools.

- Conducting an end-to-end review of selected business processes across designated departments or functional areas.

- Engaging stakeholders to gather insights on process pain points, bottlenecks, and improvement opportunities.

- Documenting "As-Is" workflows and analyzing them using Lean and Six Sigma methodologies.

- Designing optimized "To-Be" workflows and transition plans.

- Providing data-driven recommendations to improve process efficiency, reduce waste, and enhance functionality.

- Establishing metrics to track improvements and ROI.

- Facilitating working sessions, process mapping workshops, and training as needed.

- Collaborating with IT and operations teams to align process improvement plans with system capabilities.

- Supporting the development of implementation roadmaps and change management strategies.

Required Skills:

  • 8 Yrs of Process engineering, operations optimization, or business process improvement

  • 5 Yrs of Evaluating current state processes and optimizing processes

  • 1 Yr of Specifying software system requirements to design improved solutions

  • 1 Yr of Six Sigma Black Belt certification

  • 1 Yr of Proven track record of leading process transformation initiatives in large organizations

  • 1 Yr of Proficiency in process modeling tools (e.g., Visio etc.)

  • 1 Yr of Strong facilitation, communication, and stakeholder management skills

  • 1 Yr of Experience with operational metrics, workflow optimization, and cross-functional team collaboration

Preferred Skills:

  • 1 Yr of Experience in regulated or government environments

  • 1 Yr of Familiarity with process automation or low-code tools

  • 1 Yr of Lean certification

Kavitha K